SEENCEL
SEENCEL

Privacy and Data Protection Policy

Last updated: November 2025

"At Seencel, we respect your privacy and are committed to protecting your personal data. This policy explains how we collect, use, share, and protect your information."

1. About Seencel

Seencel is a comprehensive management platform for construction and architecture. We offer tools for project management, budget tracking, team management, documentation, financial analysis, and professional training.

Our services include:

  • Construction project management
  • Financial tracking and budgeting with multi-currency support
  • Staff management and assignments
  • Documentation and file system
  • Professional training module
  • AI-powered intelligent analysis and reporting
  • Google Maps integration for geolocation
  • Payment system for courses and subscriptions

2. Applicability

This Privacy Policy applies when:

  • You visit our website (seencel.com and related domains)
  • You register or log in to our platform
  • You use our services as an authorized user
  • You participate in our training programs
  • You make payments or transactions on our platform
  • You interact with our AI and assistance features
  • You contact us for support or inquiries

3. Data We Collect

Information You Provide Directly

We collect the following information when you register or use our services:

  • Contact Information: Name, surname, email address, phone number, country, date of birth
  • Professional Information: Organization name, job title, area of specialization
  • Account Information: Username, password (encrypted), profile photo, user preferences
  • Transactional Information: Billing details, address, payment information (processed by third parties), purchase history
  • User Content: Documents, files, images, videos, notes, comments, and any content you upload
  • Project Information: Project data, budgets, tasks, personnel, schedules, locations
  • AI Interactions: Queries to the AI assistant, prompts, conversations

Information Collected Automatically

  • Usage Information: Pages visited, features used, time spent, navigation patterns
  • Device Information: Device type, OS, browser, IP address, unique identifiers
  • Location Information: Approximate location based on IP, precise location if gps authorized
  • Cookies and Similar Technologies: We use cookies to improve experience (see Cookies Policy)
  • Performance Data: Server logs, response times, errors, performance metrics

Google Data We Access

When you choose to sign in with your Google account, we access the following data from your Google profile:

  • Basic Profile Information: Name, surname, Google email address
  • Profile Picture: Your Google profile picture (if publicly available)
  • Google User ID: Unique identifier of your Google account for authentication

Important: We only access the minimum information necessary to create and manage your account. We do not access your Gmail emails, Google Drive, calendar, or other Google services. We do not store your Google password.

When you use Google Maps on our platform for project geolocation:

  • Project Location Data: GPS coordinates, addresses, geographic info entered for projects
  • Map Visualization Data: Map interactions, zoom, location searches

4. How We Use Your Data

We use the information we collect for the following purposes:

Service Provision

  • Create and manage your user account
  • Authenticate your identity when signing in
  • Provide access to platform features and modules
  • Process and store your project data, documents, and content
  • Facilitate collaboration with other organization members
  • Generate reports, analysis, and visualizations of your data

Service Improvement

  • Analyze usage patterns to optimize user experience
  • Develop new features and improvements
  • Conduct A/B testing and usability studies
  • Train and improve our AI models
  • Identify and solve technical issues

Communication

  • Send important notifications about your account
  • Respond to inquiries and support requests
  • Send service updates and new feature announcements
  • Marketing communications (only if consented)

Transactions and Payments

  • Process payments for subscriptions and courses
  • Generate invoices and receipts
  • Prevent fraud and unauthorized usage
  • Manage refunds when applicable

Legal Compliance and Security

  • Comply with legal and regulatory obligations
  • Protect platform and user security
  • Prevent misuse, fraud, or illegal activities
  • Enforce our Terms of Service

5. Sharing Data with Third Parties

General Policy: We do not sell or rent your personal information to third parties. We only share data in the following limited circumstances:

Service Providers

We share information with service providers helping us operate our platform. These providers have limited access to data only to perform specific services on our behalf:

Supabase: Auth and database storage (located in region matching your location)Neon Database: PostgreSQL database storageVercel: Hosting and Content Delivery Network (CDN)OpenAI: AI query processing (anonymized data)Google Maps Platform: Geolocation and maps servicesMercado Pago: Payment processing in ARS (Argentina)PayPal: Payment processing in USDVimeo: Hosting and streaming of educational videosTwilio: WhatsApp notifications (if enabled)

Within Your Organization

When part of an organization in Seencel, project data, documents, and activities are shared with authorized members based on admin permissions.

Corporate Transfers

In case of merger, acquisition, asset sale or similar, your information may be transferred. We will notify you before your information is subject to a different privacy policy.

Legal Requirements

We may disclose information if required by law, court order, or legal process, or if we believe in good faith it is necessary to:

  • Comply with applicable laws or respond to valid government requests
  • Protect rights, property, or safety of Seencel, our users, or others
  • Prevent fraud, abuse, or violations of our Terms of Service

6. Storage and Data Protection

Storage Location

Your data is stored on secure servers in certified data centers. We use Neon Database (PostgreSQL serverless) operating on cloud infrastructure with high availability and geographic redundancy.

Data Encryption

  • In Transit: All data transmitted between your device and our servers is encrypted using TLS/SSL (HTTPS)
  • At Rest: Data stored in our database is encrypted using industry standards
  • Passwords: Passwords are hashed using bcrypt, never stored in plain text
  • Access Tokens: Session tokens and API keys are stored securely with expiration times

Backup and Recovery

We perform regular automated backups to prevent data loss. Backups are encrypted and stored in multiple geographic locations.

7. Retention and Deletion

Retention Policy

  • Account Data: While active + 30 days after deletion
  • Project Data: While organization is active or determined by you/org
  • Transactional Data: Min 5 years for legal/accounting
  • System Logs: 90 days for security/debugging
  • Marketing Data: Until consent withdrawn or 2 years inactivity
  • Backups: 30 days in automated backups

Deletion Process

  • From Account: Delete account directly in profile settings
  • By Email: Send request to contacto@seencel.com
  • Processing Time: We process deletion requests within 30 days
  • Permanent Deletion: Deleted data cannot be recovered
  • Exceptions: We may retain certain info if required by law or pending legal disputes

8. Your Privacy Rights

Depending on specific location, you may have rights regarding your personal data:

Right of Access: Request confirmation of processing and copy of data.
Right of Rectification: Correct inaccurate or incomplete data.
Right of Deletion: Request deletion of data subject to exceptions.
Right to Restrict Processing: Request limitation of processing.
Right to Portability: Request copy of data in structured format.
Right to Object: Object to processing for direct marketing.
Right to Withdraw Consent: Withdraw consent at any time.

To exercise these rights, contact contacto@seencel.com. We respond within 30 days.

9. Security Measures

We implement technical and organizational measures to protect data:

Encryption: TLS/SSL in transit, encryption at rest
Authentication: Robust system via Supabase Auth, Google OAuth
Access Control: RLS and granular role-based permissions
Monitoring: Intrusion detection and continuous security monitoring
Backups: Encrypted automated backups
Audits: Regular security reviews and vulnerability tests
Training: Continuous security training for staff
Incident Response: 24/7 incident response plan

While we take reasonable measures, no system is 100% secure. We recommend strong passwords and never sharing credentials.

10. Third Party Services

Our platform integrates third party services. Each has its own privacy policy:

  • Google (OAuth, Maps): Google Privacy Policy
  • Supabase (Auth, Database): Supabase Privacy Policy
  • OpenAI (AI): OpenAI Privacy Policy
  • Mercado Pago (Payments): Mercado Pago Privacy Policy
  • PayPal (Payments): PayPal Privacy Policy
  • Vimeo (Videos): Vimeo Privacy Policy

We are not responsible for third party privacy practices. Usage subject to their terms.

11. Children's Privacy

Services not directed to under 18. We do not knowingly collect minor's data. If discovered, we delete ASAP.

If you believe a child provided us info, contact contacto@seencel.com.

13. Contact

Questions about Privacy Policy or data practices:

General Email: contacto@seencel.com
Website: seencel.com
contacto@seencel.com

We commit to responding within 5 business days.

12. Changes to Policy

We may update this policy. Material changes notified via:

  • Email to account address
  • Prominent notification on platform
  • Update of 'Last updated' date

We recommend reviewing periodically. Continued use constitutes acceptance.